Booking
To book a session, simply email us your preferred dates and times. We'll respond with an invoice based on the session type and grade. Once payment has been received, your session times will be confirmed in our system and you're all set!
Payments
We operate on a package system. Payment is made in blocks of a minimum of 4 hours at a time. The total for each package depends on the student's grade level and type of service, and will be clearly listed on your invoice. Payment is due 48 hours before the start date of the package and is made by e-transfer to . If payment is not received within this period, the session will not be run.
Session Outline
After you've been matched with a tutor, you're almost ready for your first session! Sessions begin at the scheduled start time, and we ask that students arrive on time and stay for the full session. To respect everyone's schedule and allow tutors to support as many students as possible, no refunds or make-up time are provided when a student arrives late, leaves early, or misses a session.
Running late? After 5 minutes with no student, the tutor will post a reminder in your Google Classroom. If we haven't heard from you and the student hasn't joined/arrived within 15 minutes, the session will end and counts as a missed session (no refund or make-up time).
To get the most out of each session, we encourage students to come with questions, topics, or sections they'd like help with. Once you have access to your Classroom, review the 'Tips for Student Success' sheet for more on how to come best prepared.
What your tutor will and won't do. Tutors review concepts, guide practice, and support learning. Tutors will not complete assignments, projects, or exams on a student's behalf. All student information is kept confidential in accordance with BookSmart Tutoring policies.
In-home sessions. A parent or guardian needs to be present at home for the full session, and we encourage working in shared spaces. If a tutor ever feels the situation isn't safe or appropriate, they'll reach out to us and may leave the session if necessary. Please note that tutors do not transport students under any circumstances.
Scheduling & Cancellations
Please arrange all scheduling changes through BookSmart (), not directly with your tutor. This ensures every change is logged and confirmed on our end.
Need to reschedule? Our weekly schedule is finalized each Sunday evening. To add, move, or cancel a session for the coming week, please email us by Sunday — requests after that may not be accommodated until the following week. Reschedule requests made within 48 hours of a session are treated as a cancellation, and full payment for that session is due.
To cancel, please email . You may cancel a session with a full refund if at least 48 hours' notice is provided. With less than 48 hours' notice, full payment is due for the scheduled session (this includes all cancellations within this window).
Statutory holidays. Sessions do not run on Ontario statutory holidays. If a regular session falls on a stat holiday, you are welcome to arrange an alternate time.
If your tutor can't attend, you'll be notified as soon as possible and we'll arrange a substitute tutor or a rescheduled session.
Communication Outside Sessions
Tutors aren't expected to respond to parent or student messages outside of scheduled tutoring times. All communication with tutors should happen within the student's tutoring Classroom. Tutors may occasionally reply at their discretion, but all instructional support takes place during booked sessions. Parents and students should not ask tutors for personal contact information. If you have any questions or need to reach BookSmart directly, you can contact us at at any time.